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Refund / Exchange Policy

Thank you for shopping at Carcajou Tactical! We want to make sure you are completely satisfied with your purchase. Please read our policy below regarding returns:

For questions about Warranty. Please visit this page : Warranty Policy

Return Policy:

You have 15 days from the date of receipt of your order to return an item for a refund or exchange. If more than 15 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.

Eligibility for Return:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items:

Gift cards are non-returnable.

Proof of Purchase:

To complete your return, we require a receipt or proof of purchase.

Restocking Fee:

Product returns including the original, sealed packaging can be returned subject to a 10% restocking fee. Product returns with opened or damaged original packaging can be returned subject to a 20% restocking fee

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds Rejection and Shipping Costs:

If your refund request is rejected due to the item not meeting our return criteria, you will receive an invoice for the shipping costs incurred to return the item to you. This invoice must be settled within 7 days of issuance.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@carcajoutactical.com.

Clearance Items:

Only regular priced items may be refunded; unfortunately, clearance items cannot be refunded.

Exchanges:

We offer exchanges for items that are defective, damaged upon receipt, or for a different size if available. If you need to exchange your item, please send us an email at sales@carcajoutactical.com to initiate the exchange process. 

Taxes/Duties:

Carcajou Tactical is not responsible for any taxes, duties, tariffs or other charges imposed by any governmental authority or shipping company in connection with the purchase and sale of products. Such taxes, duties, tariffs or charges shall be the sole responsibility of the buyer.

Shipping Your Return:

To initiate a return, please contact us at sales@carcajoutactical.com to obtain an RMA (Return Merchandise Authorization) number. You will need this RMA number before shipping your return.

Please mail your return to:

Carcajou Tactical
467 Chemin Industriel
Gatineau, QC, Canada
J8R 0J9

You are responsible for paying your own shipping costs to return your item, which are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

Depending on your location, the time for your exchanged product to reach you may vary.

If you have any questions about our returns policy, please contact us at sales@carcajoutactical.com.

 

Based on 1362 reviews
89%
(1213)
7%
(102)
2%
(34)
0%
(4)
1%
(9)
A
T-Cell Pouch
Anonymous
Multicam
A must have in swamp & field

The T-Cell pouch is a really great product , compare to other version out here.
They are even not close to the work quality and though, Carcajou made in the creation of friendly users needed in characteristic of this pouch. To me, it show few times that it does the job for what’s it’s intended for. It’s solid, we’ll adapt pieces of gear.

If you have a big head be mindful that you may need to remove the padding to make it fit. Regardless its great.

Best NVG Harness out there

Comparing against my another harness that, I like the layout of this one much more. I especially like the integration with the boonie hat and how secure it feels around my head and under the chin. Overall fit and finish is excellent. It was easy to set up and feels very secure. I'm very happy with my purchase.

Best NVG Harness out there

Comparing against my another harness that, I like the layout of this one much more. I especially like the integration with the boonie hat and how secure it feels around my head and under the chin. Overall fit and finish is excellent. It was easy to set up and feels very secure. I'm very happy with my purchase.

Awesome

J
Molle Yoke
Jonas H
Coyote Brown
Everything you need

There's not a ton to say; as far as a light yoke for wear under armor or over a smock its perfect. No extra nonsense, but durable and with molle cutaway if you want to attatch a bladder or small pack. Six point yoke over four point any day. Can't do much better than this.

A
MK-3 OC Spray Pouch
Anthony Hébert
Black
Fit perfectly and really good look

Fit perfectly and really good look. Would recommend.

Multicam / Medium (2'' x 3.5'')
Nice quality patch

Nice quality patch.

Great hat but.....

No holes!! I guess I have to make em!! ...well OK

Multicam / 3 Columns
Great design.

Great quality and design!

Ranger Green
Excellent pouch

Excellent pouch, the inclusion of Velcro panels inside the pouch is fantastic for easy customizational features like elastic loop holders or pocket inserts.

P
Sustainment Pouch
Philippe Joyal
9x10 / Multicam
Overall quality is exceptional

Overall quality is exceptional. Lot of room and molly all around it. Feels more sturdy than what I had in the army(Late 90). Fits like a glove on my hunting rig.
Now, I have to buy the complete hybrid lbe 😅
Awesome gear from cool canadians.

K
Ghillie Wrap 3D
Keith Loh
A-Tacs iX / 3 Pack
Well put together

Well put together. I am using it for a layout blind for goose hunting and was able to use the wrap for the ribs that make up part of it. Fast shipping

M
Molle Yoke
M.A.H.

C’est bien mais trop long de strap, j’aurais aimer une solution built in au lieu de couper

C
Helikon Tex - Range Beanie Cap
Charles Christopher Go
Olive / L/XL
I love it

I love it.

Got here fast as well as i though this would be some cheap easy to tare plastic but it’s very strong and durable

Ranger Green / Frayed / Size 2
Exactly what I was looking for!

Fits great. Not too deep or shallow, the brim is perfect size to shade sun yet not obscure your vision. The fact that it is adjustable is nice. Lots of areas to tie things on. Haven't used it in the field yet, but can't imagine it working poorly. My daughter thinks I look silly in it. I just might ground her.

Coyote Brown / LP4 / 4 Columns
Lp4

Haven't got to field it yet but feels like a great piece of kit, solid construction. Made in Canada is a plus.

Black
Sharp out of the box

Sharp out of the box. Durable edge. Good value knife.

A
Molle Yoke
Alex Broad
Multicam
Great product!

Haven’t had it out to the bush yet but I’m very happy with the feel and quality of this yoke.

M
Jungle Boonie Hat
Mark Klich
Multicam Tropic / Frayed / Size 1
Absolutely perfect fit and lightning fast shipping to Florida

Absolutely perfect fit and lightning fast shipping to Florida. Couldn’t ask for anything more. Would highly recommend this product.

A
Jetboil Pouch
Anonymous
Multicam
Carcajou : You Rock!!!

Super bonne pièce d’équipement. La qualité du matériel et la conception est bien pensé pour l’usager. Plus le service à la clientèle est super bon et amicale. Je suis bien content d’avoir fait affaire avec Carcajou car ce sont des vrais professionnels, attentifs, un savoir (véritable- no BS), méticuleux qui savent de quoi ils parlent. Pour moi, Carcajou est un incontournable pour toute personne sérieux qui veulent s’équiper pour de vrai que ça soit pour le travail, la chasse, et même pour du hiking. Je garde en mémoire Carcajou pour de future achats. BZ!

Coyote Brown
Swag

Swag

Good length and not to thick so it can still be worn under a helmet

Solid product!