Refund / Exchange Policy
Returns & Exchanges Policy
Effective Date: July 24, 2026
Thank you for shopping with Carcajou Tactical. We want you to be completely satisfied with your purchase. Please review the policy below before requesting a return or exchange.
For warranty-related issues, please refer to our Warranty Policy.
Return Window
Returns or exchanges must be requested within 30 days of the date your order was delivered.
Requests received after 30 days are not eligible for refund or exchange unless required by applicable law.
Return Eligibility
To qualify for a return, items must:
- Be unused and unwashed.
- Be in the same condition in which they were received.
- Include all original packaging, tags, manuals, and accessories.
- Be accompanied by proof of purchase.
Carcajou Tactical reserves the right to refuse any return that does not meet these requirements.
Apparel & Footwear
Apparel and footwear must be returned in new, unworn condition with all original tags attached and in their original packaging.
Footwear showing signs of outdoor use, wear, or damage is not eligible for return or exchange unless covered under our Warranty Policy.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or Final Sale items
- Customized or special-order products
- Products that have been modified after purchase
- Products that show signs of use beyond normal inspection
Unless otherwise required by law, all clearance and final sale purchases are final.
Restocking Fees
Approved returns may be subject to the following restocking fees:
- 10% – Item returned unopened in its original sealed packaging
- 20–25% – Item returned with opened, damaged, or incomplete packaging
Restocking fees are deducted from the final refund amount.
Store Credit Option
At Carcajou Tactical's discretion, the standard 10% restocking fee may be waived if the customer elects to receive store credit instead of a refund to the original payment method.
This option is available only for eligible returns and does not apply to returns subject to a 20–25% restocking fee or to items that are otherwise ineligible for return.
Shipping charges are non-refundable.
Refunds
Once your return has been received and inspected:
- We will notify you by email that your return has been received.
- We will advise whether the return has been approved or declined.
- If approved, your refund will be issued to the original payment method.
Please allow several business days for your financial institution to process the refund after it has been issued.
Rejected Returns
If a returned item does not meet our return requirements:
- The return may be refused.
- The customer will be responsible for the cost of shipping the item back.
- Return shipping must be paid within 7 days of invoice issuance.
Items that remain unpaid after a reasonable period may be considered abandoned and disposed of at Carcajou Tactical's discretion.
Items Returned in Unsellable Condition
Returned products must be in a condition that allows them to be resold as new.
Items that exhibit excessive wear, dirt, odors (including smoke or perfumes), pet hair, stains, missing components, damaged packaging beyond normal inspection, or any other condition that renders the product unsellable may be refused or subject to additional restocking fees at Carcajou Tactical's discretion.
If a return is refused, the customer will be responsible for any shipping costs required to have the item returned.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your financial institution.
If you have completed these steps and still have not received your refund, please contact us at:
Exchanges
We are happy to exchange eligible products for:
- Manufacturing defects
- Shipping damage
- Incorrect items shipped
- Size exchanges (subject to inventory availability)
To request an exchange, please contact:
Exchange requests are subject to product availability. If the requested replacement is unavailable, a refund or store credit may be offered.
Return Shipping
To initiate a return:
- Email sales@carcajoutactical.com
- Obtain a Return Authorization (RMA) and Return Form.
- Include the completed Return Form with your shipment.
Returns received without prior authorization or without an RMA may be refused.
Return shipments should be sent to:
Carcajou Tactical
467 Chemin Industriel
Gatineau, QC J8R 0J9
Canada
Customers are responsible for return shipping costs unless the return is the result of:
- A shipping error by Carcajou Tactical
- A manufacturing defect
- A product damaged during shipment
Shipping charges paid on the original order are non-refundable unless required by applicable law.
We strongly recommend using a trackable shipping service and purchasing shipping insurance. Carcajou Tactical cannot guarantee receipt of returned packages that are lost during transit.
International Orders
Import duties, brokerage fees, taxes, tariffs, and any other charges imposed by customs authorities are the responsibility of the customer.
These fees are non-refundable by Carcajou Tactical.
Policy Updates
Carcajou Tactical reserves the right to modify this policy at any time. Any revisions become effective immediately upon publication on our website.
Questions?
If you have any questions regarding returns or exchanges, please contact us:
Email: sales@carcajoutactical.com