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Refund / Exchange Policy

Thank you for shopping at Carcajou Tactical! We want to make sure you are completely satisfied with your purchase. Please read our policy below regarding returns:

For questions about Warranty. Please visit this page : Warranty Policy

Return Policy:

You have 15 days from the date of receipt of your order to return an item for a refund or exchange. If more than 15 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.

Eligibility for Return:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items:

Gift cards are non-returnable.

Proof of Purchase:

To complete your return, we require a receipt or proof of purchase.

Restocking Fee:

Product returns including the original, sealed packaging can be returned subject to a 10% restocking fee. Product returns with opened or damaged original packaging can be returned subject to a 20% restocking fee

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds Rejection and Shipping Costs:

If your refund request is rejected due to the item not meeting our return criteria, you will receive an invoice for the shipping costs incurred to return the item to you. This invoice must be settled within 7 days of issuance.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@carcajoutactical.com.

Clearance Items:

Only regular priced items may be refunded; unfortunately, clearance items cannot be refunded.

Exchanges:

We offer exchanges for items that are defective, damaged upon receipt, or for a different size if available. If you need to exchange your item, please send us an email at sales@carcajoutactical.com to initiate the exchange process. 

Taxes/Duties:

Carcajou Tactical is not responsible for any taxes, duties, tariffs or other charges imposed by any governmental authority or shipping company in connection with the purchase and sale of products. Such taxes, duties, tariffs or charges shall be the sole responsibility of the buyer.

Shipping Your Return:

To initiate a return, please contact us at sales@carcajoutactical.com to obtain an RMA (Return Merchandise Authorization) number. You will need this RMA number before shipping your return.

Please mail your return to:

Carcajou Tactical
467 Chemin Industriel
Gatineau, QC, Canada
J8R 0J9

You are responsible for paying your own shipping costs to return your item, which are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

Depending on your location, the time for your exchanged product to reach you may vary.

If you have any questions about our returns policy, please contact us at sales@carcajoutactical.com.

 

Based on 1149 reviews
88%
(1016)
8%
(91)
3%
(30)
0%
(4)
1%
(8)
A
Mag Stack
Anonymous
Coyote Brown / 6 columns
Very good and

Very good and reliable

R
Ghillie Wrap 3D
R&D Mobike Knife Sharpening
Grilling wrap awesome was awesome

Grilling wrap was effective in hiding me for hunting. I was able to get deer that never saw me.

Black / 4 Columns
5/5

5/5. Great design, sturdy build. I've been using it for about two weeks for my radio pouch. No complaints whatsoever.

J
Nalgene Pouch
JeremyH
Multicam Tropic / 32oz
Works as stated and high quality materials and workmanship

Works as stated and high quality materials and workmanship.

Multicam / Temperate
Easy to assemble and plenty of options for setting it up

Easy to assemble and plenty of options for setting it up. Well constructed and durable even through ghillie wash.

Plenty of materials for the badger system, plus extra for adding scrim and veg to other elements, weapons tripods etc.

K
Mag Placard
Kyle Taylor
Six Pack / M81 Woodland
The mag placards I ordered are great

The mag placards I ordered are great, good stitching and I love how tough and light the material is. They do fit two p mags per cell. Shipping was fast, although I did have to pay an import tax but that’s not the companies fault.

Multicam / 7.62 x .51
Recce Mag Pouch Versatility!

Fits perfectly on MR Overload pack; allows for tailoring load out to mission with the Overload's ability to carry a secondary weapon system (7.62) and carry mags for either 7.62 or additional M4 mags. Well made pouch too!

Coyote Brown / Molle 4 / 4 Columns
Good

Good quality

M
Canada/USA Flag Patch
Mark appleton
Ranger Green / Medium (2'' x 3.5'')
admin pouch

great addition to my kit..fast service!

A
Dangler Adapter
Anonymous
Ranger Green
Performs exactly as expected

Performs exactly as expected. Simple to thread the molle in and is sturdily built. Easy to attach to my mag placard.

D
Boonie Hat Veil
Donald Barker
Multicam
Boogie hat

This company manufactures great products especially this one works great as advertised.

P
Recon Boonie Hat
Patrick Johnston
Vietnam Tiger Stripe / Frayed / Size 2
Great hat

Great hat. I look cooler than all the other goons.

C
Sniper Boonie Hat
Christopher L
Multicam / Frayed / Size 1
Great fit

Great fit, excellent quality…

Coyote Brown / 32oz / Mocha
Very great product and reliable in the

Very great product and reliable in the field

Ranger Green / Large
Super high quality material

Super high quality material and excellent customer service! Highly recommend Carcajou to everyone i work with

R
Wings V.2
Ruslan
Multicam / 4 Columns
Perfect for what I needed

Perfect for what I needed. Good build quality

5.56 x .45 / Triple / Black
Good inserts

Good inserts, work well with PMags and aluminum mags

Really easy to attach to my bag and material/build quality is better than a lot of other MOLLE accessories I've seen or previously bought. Fits my Nalgene snuggly and securely as it should.
Definitely going to order another for my hiking bag

Coyote Brown
H-harness for belt kit if you don't like yokes

Great way to have one piece of kit do multiple things. I have the h-harness v2 used for a chest rig when mounted. The integration kit allows you to use your harness to support belt kit as well. Price is excellent for a bit of flexibility. Quality is the same as the rest of the kit, which is fantastic.

M
NVG Skull Harness
Marc-André Sauvé
Ranger Green
Produit confo et de qualité

Produit confo et de qualité. Tres pratique lors de recce de nuit.

M
H-Harness V.2
Matthew H.
Coyote Brown
Solid H-Harness

Purchased this to replace my old version H-Harness which I gave away to another guy. V2 maintains the same quality as the original version, great stitching, quality material. Addition of the two D-hooks at the rear allows better use with belt kit. The removal of the integral communication wrappers from V1 is also appreciated. They can be added as needed depending on your comms solutions.

Very happy with it.

A-Tacs iX / Frayed / Size 2
Great Quality Boonie

Looks and fits great

Well Made And Multi-Functional

I have used this pouch on a few exercises so far, and it's held up well. During a longer summer ex, I found that a Gatorade bottle or a can of Monster energy fits in this pouch almost as if it was made for it. So if it's not being used to carry mags, it works well for small bottles to plus up your hydration, or anything else you are creative enough to use the great little pouch for. I was worried about the buckles being annoying to use, but I had no problems with them, and find them nicer to use than a Velcro closed pouch. All in all, it's a nice pouch that does it's job very well, while still being more versatile than most mag pouches.

Olive
Works as it should

Works as it should. A cold weather version would be great.

Ranger Green
Great and innovative kit

Very, very light and easy to assemble. Other pieces of gear that I own felt heavy and would dig into my skin, yet this one didn’t. It’s a great piece of kit that is great for intensive and long-distance movement.