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Refund / Exchange Policy

Thank you for shopping at Carcajou Tactical! We want to make sure you are completely satisfied with your purchase. Please read our policy below regarding returns:

For questions about Warranty. Please visit this page : Warranty Policy

Return Policy:

You have 15 days from the date of receipt of your order to return an item for a refund or exchange. If more than 15 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.

Eligibility for Return:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items:

Gift cards are non-returnable.

Proof of Purchase:

To complete your return, we require a receipt or proof of purchase.

Restocking Fee:

Product returns including the original, sealed packaging can be returned subject to a 10% restocking fee. Product returns with opened or damaged original packaging can be returned subject to a 20% restocking fee

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds Rejection and Shipping Costs:

If your refund request is rejected due to the item not meeting our return criteria, you will receive an invoice for the shipping costs incurred to return the item to you. This invoice must be settled within 7 days of issuance.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@carcajoutactical.com.

Clearance Items:

Only regular priced items may be refunded; unfortunately, clearance items cannot be refunded.

Exchanges:

We offer exchanges for items that are defective, damaged upon receipt, or for a different size if available. If you need to exchange your item, please send us an email at sales@carcajoutactical.com to initiate the exchange process. 

Taxes/Duties:

Carcajou Tactical is not responsible for any taxes, duties, tariffs or other charges imposed by any governmental authority or shipping company in connection with the purchase and sale of products. Such taxes, duties, tariffs or charges shall be the sole responsibility of the buyer.

Shipping Your Return:

To initiate a return, please contact us at sales@carcajoutactical.com to obtain an RMA (Return Merchandise Authorization) number. You will need this RMA number before shipping your return.

Please mail your return to:

Carcajou Tactical
467 Chemin Industriel
Gatineau, QC, Canada
J8R 0J9

You are responsible for paying your own shipping costs to return your item, which are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

Depending on your location, the time for your exchanged product to reach you may vary.

If you have any questions about our returns policy, please contact us at sales@carcajoutactical.com.

 

Based on 1312 reviews
89%
(1168)
8%
(100)
2%
(32)
0%
(4)
1%
(8)
A-Tacs iX
Excellent quality

Excellent quality, and very durable. The price is fair for the quality and quantity received. 5 stars.

A
Boonie Hat
Anonymous
Ranger Green / Size 2
Great!

Very lightweight but quality build. Size 2 fits on my rather large head.

I got this alongside the skull harness as it seemed like a good idea to counter balance the weight of the night vision given that the harness itself doesn't weigh much. It took a few minutes to attach to the harness but it's easy to adjust and get sitting in the right place, and the video on their website is really useful for seeing how to do it properly. It makes clever use of velcro and strap placement to sit securely on the harness without adding unnecessary bulk, and has velcro on the outside for adding a patch on the back if you want. It also comes with a shock cord so that you can tighten it up to stop the weights or battery pack moving around. Definitely a good addition to the skull harness in my opinion, and has the same solid build quality.

I heard this was a good option for using night vision without a helmet so ordered one. It was between this and the Tracer Tactical skull harness, and I preferred the look of the Carcajou design. It's pretty easy to adjust to fit well and it's solidly made and stitched. The video on the website was useful for getting it set up properly too. Fitting a shroud is easy as it has the holes pre-cut and it's comfortable to wear, especially with a balaclava to stop the straps chafing. It's nice and low profile too. Overall very happy with it, especially at the price.

K
Helikon Tex - Range Beanie Cap
Kylan Swain-Carpenter
Black / L/XL
Light weight, good fit

Nice, light weight fits well. Grey for fall range days, and comfortably fits Walkers over your ears.

Ranger Green / Frayed / Size 1
Works and looks

Works and looks great

M
LP Placard
Michael

Great placard

Nice tac vest tool

Nice tac vest tool. This little thing is nice to have in the tac vest for small sudden tasks that require tools.

J
Nalgene Pouch
Jason Boles
Multicam / 32oz
Nalgene and sleeve are perfect for work

Nalgene and sleeve are perfect for work. Thank You

V
Boonie Netting
Van Meridian
The Booning Netting is a great start for concealment Long term use

The Booning Netting is a great start to customizing the Ghilli forward from Stock to Muzzle
This purchase coincides with previous gear to expand concealment
Long term use for Dinner out...

Coyote Brown
Light Easy to Use and Works Well

Light durable and extremely easy to setup and fold away. Kept me warm in my sleeping kit while sleeping on the ground in below 0C temperatures.

Multicam / Frayed / Size 2
Nice boonie cap

Nice boonie cap, I just ordered the bigger size by mistake...oh well, it'll work.

Multicam / Frayed / Size 1
Great tilley hat

Looks sickk fits great good quality

Coyote Brown / One size
Insane

Insane hat

M
Elastic Chest Strap
Mitchel Robertson
Multicam
Really good quality

Really good quality, this stuff is tough and built to last

A
H-Harness V.2
Anonymous
Multicam
Awesome harness

Awesome harness. It's replacing an older Cadpat 82 Y-harness on a battle belt that I have set-up as a hunting rig and is much, much better. Very good quality and the thin shoulder straps make it easy & comfortable to throw a pack on over top. The molle on the front of the straps is perfect for a knife.

Mocha / 32oz
Classic bottle in a neutral color

Classic bottle in a neutral color, love it!

T
MK-3 OC Spray Pouch
Tyren Kupper
Black
Works

Works great

Solid build

Came fast, exactly as pictured and is both lightweight ans made of military grade fabric. I’m truly loving this boonie.

Black
From our great neighbors up north

From our great neighbors up north, this products is great. This product is a great addition to my NVG needs. The quality is top notch and ship was quick. I have bought other product and this one is top like the others.

N
Mesh Off Cuts Pack
Nicholas Piscoya
A-Tacs iX Mesh
Great product

Great product, I highly recommend it.

Coyote Brown
Great sleeping pad

Great sleeping pad. I used it over a weekend while sleeping on soaked, cold ground, and I would’ve been miserable without it!

P
Admin Pouch 5x9
Pierre-olivier Gendron
Ranger Green
Qualités incroyables

Qualités incroyables. Le tout est exactement comme démontré. Le tissus est fait tres solide et les coutures de tres bonne qualités.