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Refund / Exchange Policy

Thank you for shopping at Carcajou Tactical! We want to make sure you are completely satisfied with your purchase. Please read our policy below regarding returns:

For questions about Warranty. Please visit this page : Warranty Policy

Return Policy:

You have 15 days from the date of receipt of your order to return an item for a refund or exchange. If more than 15 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.

Eligibility for Return:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items:

Gift cards are non-returnable.

Proof of Purchase:

To complete your return, we require a receipt or proof of purchase.

Restocking Fee:

Product returns including the original, sealed packaging can be returned subject to a 10% restocking fee. Product returns with opened or damaged original packaging can be returned subject to a 20% restocking fee

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds Rejection and Shipping Costs:

If your refund request is rejected due to the item not meeting our return criteria, you will receive an invoice for the shipping costs incurred to return the item to you. This invoice must be settled within 7 days of issuance.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@carcajoutactical.com.

Clearance Items:

Only regular priced items may be refunded; unfortunately, clearance items cannot be refunded.

Exchanges:

We offer exchanges for items that are defective, damaged upon receipt, or for a different size if available. If you need to exchange your item, please send us an email at sales@carcajoutactical.com to initiate the exchange process. 

Taxes/Duties:

Carcajou Tactical is not responsible for any taxes, duties, tariffs or other charges imposed by any governmental authority or shipping company in connection with the purchase and sale of products. Such taxes, duties, tariffs or charges shall be the sole responsibility of the buyer.

Shipping Your Return:

To initiate a return, please contact us at sales@carcajoutactical.com to obtain an RMA (Return Merchandise Authorization) number. You will need this RMA number before shipping your return.

Please mail your return to:

Carcajou Tactical
467 Chemin Industriel
Gatineau, QC, Canada
J8R 0J9

You are responsible for paying your own shipping costs to return your item, which are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

Depending on your location, the time for your exchanged product to reach you may vary.

If you have any questions about our returns policy, please contact us at sales@carcajoutactical.com.

 

Based on 1406 reviews
89%
(1251)
8%
(107)
2%
(35)
0%
(4)
1%
(9)

Exactly as expected and fits well!

Best Boonie hat in the market

Exactly as advertised! Definitely needed for any sustainment kit setup!

Love the hat so much!! Very fast shipping and great fit and finish!

V
IFAK Patch
Vinny
Good quality patches

Good quality patches.

Coyote Brown
Nice shroud

Nice shroud. I like that I got three different screw lengths for use in different fabric or helmet sizes. good design. Not too heavy or bulky.

S
Sniper Boonie Hat
Stephen Moyer
Ranger Green / Frayed / Size 2
Nice stuff and great service

Nice stuff and great service. Will definitely order again.

A
Zip Ties
Anonymous
Zip Ties for thicc thighs.

Great zip ties for building out a ghillie suit and camouflaging weapons and equipment.

Ranger Green / Molle 4 / 4 Columns
Extremely impressed with the build quality and fits of this rig.

I am not a hard-core user but more of an enthusiast. Up until now ive had and RRH and a TAPS rig which both I loved but they seemed very limited. I wanted to try something new and ended with the split rig amd personally I dont think I could go back.im a huge fan of the quality and modularity. Especially appre native of the fit which surprised me. Super sturdy but comfortable as can be. Can't wait to experiment with some set ups.

M81 Woodland / Frayed
Very good product

Very good product, price is fair.

J
Mesh Off Cuts Pack
Jean Bernard Charron
Ghillie Netting
Great to customize piece of

Great to customize piece of kit

Coyote Brown / S/M
Great Hat

Very comfortable, warm and breathable.
On top of it all that it makes you look cool!

M81 Woodland / Frayed
Awesome quality product and super fast shipping

Awesome quality product and super fast shipping. I look forward to more quality gear from these guys!

Multicam Tropic / A-Tacs iX Mesh
A smart choice among helmet camouflage options

When I first received it, I was confused as to how to install it, but after watching the video, I was able to install it easily. I liked that it is double-layered so that the volume is maintained. However, there was a slight smell when I first opened it, but I soon stopped caring about it. I have used many scrims, but this is the first one that is firmly fixed and provides perfect coverage.

J
TQ Pouch
J.P.

This thing looks so clean it makes the rest of my gear look old. Ive had a hard time finding a tq holder in multicam tropic. Glad i found Carcajou Tactical

Excellent quality. Extremely happy

Smaller than i expected but still great for my use. Pouch is great quality.

Exceeded my expectations. Has external pockets. The front one can fit a pmag. The inside holds 4 pmags to give an idea of capacity. Excellent quality

Multicam
Use them on my FCPC5

Great and comfortable, I have 2 pairs.

Black / #3
Great carabiner

Great product, smart concept and sturdy construction.

S
Name Tape
Steve North
Multicam / IR / 6 in
Excellent

Excellent, Quality. Great product. Likes are clean and crisp. Matches my Multicam gear perfectly. Love to support a Canadian company.

Velcro is of high quality

P
Sustainment Pouch
Pierre Vallée
9x10 / Ranger Green
Fits perfectly the molle panel of my tacoma

Fits perfectly the molle panel of my tacoma,,,.

Coyote Brown / S/M
Great hat

Great hat, fast shipping

It’s amazing and the quality is too notch!