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Warranty Policy

The Carcajou Tactical Lifetime Warranty

We build our gear to be used hard, in real-world conditions.

If it fails because of a defect in materials or workmanship, we stand behind it.

Our Promise

Carcajou Tactical products are covered by a Lifetime Warranty against manufacturing defects.

“Lifetime” refers to the reasonable service life of the product under normal, intended use. Not the lifetime of the purchaser.

If something isn’t right, we will, at our discretion:

  • Repair it

  • Replace it

  • Or make it right

No runaround. No excuses.

Warranty Terms & Conditions

1. Coverage

This Lifetime Warranty covers:

  • Defects in materials

  • Defects in workmanship

  • Repair labor performed by Carcajou Tactical

This warranty applies to products purchased directly from Carcajou Tactical or from an authorized retailer and is valid with proof of purchase.

2. Exclusions

This warranty does not cover:

  • Normal wear and tear

  • Cosmetic wear (fading, abrasion, minor fabric wear)

  • Damage caused by misuse, abuse, negligence, or accidents

  • Improper installation or improper maintenance

  • Unauthorized modifications or repairs

  • Products used outside their intended purpose

Professional, military, and law enforcement use is expected; however, normal operational wear is not considered a defect.

3. Third-Party / Manufacturer Products

Products manufactured by other brands and sold by Carcajou Tactical are covered solely by the original manufacturer’s warranty.

  • Warranty duration and coverage are determined by the original manufacturer.

  • Carcajou Tactical may assist in facilitating claims but does not extend additional warranty coverage beyond the manufacturer’s stated policy.

4. Warranty Claim Process

To initiate a claim:

  1. Contact us at sales@carcajoutactical.com

  2. Provide proof of purchase and photos/details of the issue

  3. Obtain a Return Merchandise Authorization (RMA) before shipping any product

Unauthorized returns may be refused.

5. Shipping & Freight

  • The customer is responsible for shipping the product to Carcajou Tactical for evaluation.

  • Carcajou Tactical covers return shipping within Canada.

  • International return shipping costs may vary and may be the responsibility of the customer.

6. Export / Import Costs

For cross-border warranty claims:

  • Export duties, taxes, and fees are the responsibility of the sender.

  • Import duties, taxes, and customs fees upon return are the responsibility of the recipient.

  • Additional shipping insurance or special packaging costs are the responsibility of the customer unless otherwise agreed in writing.

7. Transferability

This warranty may be transferred to one subsequent owner during the product’s service life, provided proof of original purchase is supplied.

8. Limitation of Liability

Carcajou Tactical’s total liability under this warranty shall not exceed the original purchase price of the product.

Carcajou Tactical shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the product.

9. Governing Law

This warranty is governed by the laws of Canada. Any disputes shall be resolved in the courts of Canada.

The Bottom Line

We support the people who use our gear.

If we built it wrong, we’ll fix it.
That’s the Carcajou standard.

Last Update: 2026-03-03