Warranty Policy

Carcajou Tactical - Product Warranty

Coverage Period:

- This warranty covers defects in materials and workmanship for a period of 2 years from the date of purchase.

What's Covered:

- Parts: All parts of the product are covered for defects in materials and/or workmanship.
- Labor: The cost of labor for repairs performed by Carcajou Tactical is included.

Exclusions: (This warranty does not cover)

- Damage resulting from accidents, misuse, abuse, negligence, or improper installation.
- Any modification or repair attempted by unauthorized personnel.
- Normal wear and tear.

Repair or Replacement Process:

- If a defect arises during the warranty period, Carcajou Tactical will, at it's discretion, repair the product or replace it with a new or refurbished product of equal functionality.

Freight Costs:

- The cost of shipping (freight) to the manufacturer for repair or replacement under warranty is the responsibility of the customer or the retailer.
- The cost of shipping the repaired or replaced product back to the customer is covered by the manufacturer.

Export/Import Costs:

- Export Costs: If the product needs to be sent across borders, any export duties, taxes, or fees are the responsibility of the sender (customer or retailer).
- Import Costs: When the repaired or replaced product is shipped back to the customer, any import duties, taxes, or fees incurred at the destination country are the responsibility of the recipient (customer)
- Additional expenses, such as packaging materials or insurance for shipping, may also be the responsibility of the customer unless explicitly stated otherwise in the warranty policy.

Transferability:

- This warranty is transferable to one subsequent owner during the warranty period upon written notice to Carcajou Tactical.

Limitations of Liability:

- The maximum liability of Carcajou Tactical under this warranty shall not exceed the purchase price paid for the product.

Refund Policy:

- In the event that Carcajou Tactical is unable to repair or replace the product, a refund may be issued at the discretion of Carcajou Tactical.

Contact Information:

For warranty claims or assistance, please contact Carcajou Tactical Customer Service at:

Phone: +1 819-669-0222
Email: sales@carcajoutactical.com

Jurisdiction:

- This warranty is governed by the laws of Canada, and any disputes shall be resolved in the courts of Canada.
Based on 288 reviews
84%
(243)
8%
(23)
4%
(11)
1%
(3)
3%
(8)

Well made!

V
Name Tape
Vincent Lim

Build quality on Nametape Is great. Looks sharp

C9 Pouch purchase

Excellent constitution and fits the 200rnd box perfectly

U
Recon Boonie Hat
Uriel Enriquez
Great

Very good

C
Sustainment Pouch 9x3
Charena lorenzo
Better then velocity systems

Hits all the right marks, the people in the design department are incredible, they really nailed it with this pouch, form and function is great.

for the build quality, to put it in perspective, my friend checked out the pouch and said "this feels expensive"

Perfect

Durable & lightweight

I've been looking for 2 reasonably-priced saw pouches to add to my kit. I'm glad I went with Carcajou. I use one pouch for admin and the other for a C9 box. I've run them on several field exercises over the last 2 months and they hold up perfectly. Definitely will go with Carcajou again when I decide to build a new rig.

C
Boonie Garnish Pack
Cameron Robinson
Perfect

Plenty of strips to use, great in conjunction with webbing or netting, I used on a hat and helmet and still had some left, blend well, 10/10.

J
Shipping insurance
Jonah Chong
C9 pouch

excellent product and excellent delivery

K
Shipping insurance
Keith Beall

All solid stuff happy to do business.

Does everything I want it to.

J
"Bravo Six" Boonie Hat
John Engelman
Perfect

Works really well with the tracer tactical harness once you adjust it properly. I used a 1lb soft scuba weight as a counterweight and it's perfectly balanced, as all things should be.

J
T-Cell Pouch
Justin Adams
Exactly what I was looking for

Literally the only molle thermacell pouch I've found and it's built perfectly. No gimmicks no frills well built and shipped pretty dang fast from Canada to Texas.

J
Sniper Boonie Hat
Jarrod Alexander
Sniper Style

This boonie is the best! The kind everybody wants there’s to be. 5 stars

J
Shipping insurance
James Kinchen
Works for me

Product is as described

👍

C
Sniper Boonie Hat
Chad Dutkiewicz
KILLER

Those days of sewing jute and burlap to my surplus boonie hats are over. I’ve been wearing boonie hats since the 80s and finally someone actually built one from the ground up. I can weave natural material through the netting and switch it out with man made stuff as needed for different environments. It breaths in the summer heat out the top and I can wear it over a thin beanie in the cold temps and pull the cord to tighten it on my head. Just do yourself a favor and order a couple. I still can’t believe how perfect this is. I need some swag to promote this company.

H
Elastic Chest Strap
Hunter Mckinstry
Should strap

Functions well on my yoke strap, super easy to install. Good purchase.

Makes going between a chest rig and LBE easy.

Essential for the hybrid kit.

Perfect for the hybrid kit to make it a quick change chest rig to LBE.

Works as intended.

Great product. With a few extra buckles/straps and some fitting it allows you to have a quick change chest rig and LBE.

Works well on the chest rig or an LBE.

No issues, it just works.