Warranty Policy

Carcajou Tactical - Product Warranty

Coverage Period:

- This warranty covers defects in materials and workmanship for a period of 2 years from the date of purchase.

What's Covered:

- Parts: All parts of the product are covered for defects in materials and/or workmanship.
- Labor: The cost of labor for repairs performed by Carcajou Tactical is included.

Exclusions: (This warranty does not cover)

- Damage resulting from accidents, misuse, abuse, negligence, or improper installation.
- Any modification or repair attempted by unauthorized personnel.
- Normal wear and tear.

Repair or Replacement Process:

- If a defect arises during the warranty period, Carcajou Tactical will, at it's discretion, repair the product or replace it with a new or refurbished product of equal functionality.

Freight Costs:

- The cost of shipping (freight) to the manufacturer for repair or replacement under warranty is the responsibility of the customer or the retailer.
- The cost of shipping the repaired or replaced product back to the customer is covered by the manufacturer.

Export/Import Costs:

- Export Costs: If the product needs to be sent across borders, any export duties, taxes, or fees are the responsibility of the sender (customer or retailer).
- Import Costs: When the repaired or replaced product is shipped back to the customer, any import duties, taxes, or fees incurred at the destination country are the responsibility of the recipient (customer)
- Additional expenses, such as packaging materials or insurance for shipping, may also be the responsibility of the customer unless explicitly stated otherwise in the warranty policy.

Transferability:

- This warranty is transferable to one subsequent owner during the warranty period upon written notice to Carcajou Tactical.

Limitations of Liability:

- The maximum liability of Carcajou Tactical under this warranty shall not exceed the purchase price paid for the product.

Refund Policy:

- In the event that Carcajou Tactical is unable to repair or replace the product, a refund may be issued at the discretion of Carcajou Tactical.

Contact Information:

For warranty claims or assistance, please contact Carcajou Tactical Customer Service at:

Phone: +1 819-669-0222
Email: sales@carcajoutactical.com

Jurisdiction:

- This warranty is governed by the laws of Canada, and any disputes shall be resolved in the courts of Canada.
Based on 120 reviews
84%
(101)
7%
(8)
3%
(4)
2%
(2)
4%
(5)
B
Boonie Hat
Black Caddilacs
Best hat ever

Quality and style . This hat is the bees knees and responds to my every need while out in the boonies !

O
Recon Boonie Hat
Oravetz@protonmail.com
If only

I'm old enough to have enjoyed the OD's as an Infantry Scout (not f'n Cav!). I WISH my old Boonie was as comfortable and straight up as cool as this one. I'm just an old dude who got a piece of nostalgic awesomeness; but I can for sure say, this boonies is as functional as it is comfortable, well made, and simply cool.

e
Shipping insurance
elias callaerts
Fantastic product and great customer service

The quality of the products continues to amaze me. They provide good materials packaged properly without unnecessary waste. The products arrive quick and with no issues. Easily trackable through the confirmation email.

J
Sustainment Pouch 9x7
Jean Bernard Charron
Top tier

Best pouch I own, couldn’t have done better if I designed it myself for my needs.
Bravo

k
Shipping insurance
kevin barnett

I love my Carcajou products.

C9 pouch

Great pouch, very well made, sturdy, adaptable, everything you'd want as a gunner or as snack fiend.

D
Shipping insurance
Douglas Smith
Great Camo!

I shopped around before this purchase. Am glad that I did! The camo is high quality and well designed, in particular the perforations.

R
Sniper Boonie Hat
Rick Bannon
SOLID BOONIE!

A really solid boonie...breathes well with its ventilated construction, can easily apply the local foliage to this hat to help break your silhouette even more and the quality of the build is solid as well.

J
Ghillie Wrap 3D
John Van Meter
Excellent

This worked perfectly for wrapping my tripod legs and rifle. Looks great and breaks up the outline.

J
Six Pack Rig
Josh R.
Almost perfect

I absolutely love this rig, I use mine as a placard. The side molle slots are excellent for my use case of holding a tourniquet pouch. I wish the flaps were removable so I can use aftermarket flaps, besides that, this placard is excellent and I would definitely recommend this to anyone looking for a modular 2x3 placard or rig.

Would of been great if I actually received the product

We sincerely apologize for the inconvenience and frustration caused by the non-receipt of your product. This is certainly not the experience we strive to provide our customers. Since you have opted for shipping insurance, we have promptly sent a replacement product. Thank you for your patience and understanding.

Expensive but good fabric

Awesome product

Bangin boonie. What else can you say. Cheers guys! 🤙

A little challenging to get set up but well worth the $$$!! I love mine

Came neatly bundled and as advertised

Well built hat and very light weight . Made with lightweight mesh material mesh on top.Makes it great for florida swamp weather.

Extremely well made webbing gear. High attention to smallest of details . Top tier military equipment.

Definitely a GreaT Boonie. Mesh top for hot weather, great fit and quality. Shipping was great, arrived quickly.

It’s an awesome boonie hat

Well made!!

Great for SAW pork chops.

Sweet boonie. Well made and fits perfectly. The webbing makes for simple on the fly camoflaging. Could use vent holes, but they are a Canadian company, not really designed to be worn in the sub tropical South Carolina climate. But a great cover, would definitely recommend.

H
Boonie Hat
Harrison

Great fit

Super great quality, glad to support a great Canadian company!