Refund / Exchange Policy

Thank you for shopping at Carcajou Tactical! We want to make sure you are completely satisfied with your purchase. Please read our policy below regarding returns:

For questions about Warranty. Please visit this page : Warranty Policy

30-Day Return Policy:

You have 30 days from the date of purchase to return an item for a refund or exchange. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Return:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items:

Gift cards are non-returnable.

Proof of Purchase:

To complete your return, we require a receipt or proof of purchase.

Restocking Fee:

There is a 10% restocking fee on returns when you request a refund to your original payment method. There is no restocking fee if you choose to receive store credit.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@carcajoutactical.com.

Sale Items:

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges:

We offer exchanges for items that are defective, damaged upon receipt, or for a different size if available. If you need to exchange your item, please send us an email at sales@carcajoutactical.com to initiate the exchange process. 

Taxes/Duties:

To return your product, please mail it to:

Carcajou Tactical
467 Chemin Industriel
Gatineau, QC, Canada
J8R 0J9

Please note, you will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any questions about our returns policy, please contact us at info@carcajoutactical.com.