Refund / Exchange Policy l Carcajou Tactical

Thank you for shopping at Carcajou Tactical! We want to make sure you are completely satisfied with your purchase. Please read our policy below regarding returns:

For questions about Warranty. Please visit this page : Warranty Policy

Return Policy:

You have 15 days from the date of receipt of your order to return an item for a refund or exchange. If more than 15 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.

Eligibility for Return:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items:

Gift cards are non-returnable.

Proof of Purchase:

To complete your return, we require a receipt or proof of purchase.

Restocking Fee:

Product returns including the original, sealed packaging can be returned subject to a 10% restocking fee. Product returns with opened or damaged original packaging can be returned subject to a 20% restocking fee

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds Rejection and Shipping Costs:

If your refund request is rejected due to the item not meeting our return criteria, you will receive an invoice for the shipping costs incurred to return the item to you. This invoice must be settled within 7 days of issuance.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@carcajoutactical.com.

Clearance Items:

Only regular priced items may be refunded; unfortunately, clearance items cannot be refunded.

Exchanges:

We offer exchanges for items that are defective, damaged upon receipt, or for a different size if available. If you need to exchange your item, please send us an email at sales@carcajoutactical.com to initiate the exchange process.

Taxes/Duties:

Carcajou Tactical is not responsible for any taxes, duties, tariffs or other charges imposed by any governmental authority or shipping company in connection with the purchase and sale of products. Such taxes, duties, tariffs or charges shall be the sole responsibility of the buyer.

Shipping Your Return:

To initiate a return, please contact us at sales@carcajoutactical.com to obtain an RMA (Return Merchandise Authorization) number. You will need this RMA number before shipping your return.

Please mail your return to:

Carcajou Tactical
467 Chemin Industriel
Gatineau, QC, Canada
J8R 0J9

You are responsible for paying your own shipping costs to return your item, which are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

Depending on your location, the time for your exchanged product to reach you may vary.

If you have any questions about our returns policy, please contact us at sales@carcajoutactical.com.

Multicam Arid / Frayed / Size 1

Great boonie hat

Great boonie hat, matches the AZ desert perfectly.
Thank you

9x10 / Coyote Brown

Seriously well-made pouch

I was looking for a buttpack for a belt kit. US-style buttpacks stick out far too much for my liking. The 9x10"Sustainment Pouch stays close to the belt while still allowing me to carry a day's-worth of rations, rain jacket, and a small stove and mug. I really appreciate the smaller pockets around the exterior as they make organizing easy instead of having to have everything stored internally in ditty bags.Not one stitch was out of place, no stray threads, and the material has held up just fine. I'll probably get another for the other belt kit.

Ranger Green / 32oz

Nalgene pouch.

Great pouch. Quality materials and easy to install.

Final solution

It's comfortable to wear, really comfortable even if one size fit all.

The 4-point chin strap flexibly distributes the weight and keeps it in place also on hiking.
Used with pvs 14 monocular for all the night, suggest to buy together also the battery pack pouch.

A-Tacs iX / Frayed / Size 2

Everything I was hoping this boonie would be

Everything I was hoping this boonie would be. Great quality, lightweight, and fits great. This boonie is going to get a lot of use.

Molle 8 / Coyote Brown

Great

Great quality

Multicam / IR / 6 in

Amazing

Coyote Brown

as always

Perfect quality, nice compagny to deal with

Ranger Green

Frag Pouch - RG

Excellent quality, very light weight. No loose stitching, high quality side release buckles.

Great pack.

Functions great, assembly didnt take long at all.

Multicam

This pouch seems to be well made

This pouch seems to be well made. I have an Amazon special version, but this is much better. The build is stronger and the design is Easier to use.

Olive

Froze my ass off hunting a few weeks ago

Froze my ass off hunting a few weeks ago. With this I intend on not repeating my mistake.

So many uses for DYI modifications and original products

So many uses for DYI modifications and original products. Completely worth it.

Does the Job very well!

Comfortable & low profile enough to not create hot spots when ran under a plate carrier

Ranger Green / Frayed / Size 1

High quality well made hat

High quality well made hat. Light weight and comfortable

Multicam / Frayed / Size 2

It’s is a great fit and a superior value ! I

It’s is a great fit and a superior value ! I love it and I’m glad you all are making items like this !!

Fits great would recommend

Fits great would recommend to anyone who wants something light

Outstanding

Outstanding pouch that works as it should.
I like the molle on the sides so I can attach my multi tool and TQ pouch.

Well made, zero issues and most of all it's extremely comfortable to wear.

Multicam / Temperate

Great product

Great product. I was shocked about the durability of the material. It feels like it will last a lifetime.The stitching is top notch.In my opinion this is great quality work. This is the way products should be.

I've been looking for this...

I'm not sure why nobody else made this pouch before now. It fits my jetboil, which is one of the bigger ones and a fuel canister, also a bigger one that doesn't fit in the jet boil. As with everything they make, this thing is bombproof. If you have a jetboil and hike or hunt, you need this.

Multicam Tropic / Edge Tape / Size 1

Excellent

Excellent produit…👌👌

The Best H Harness There Is

This is the best H harness I’ve used. Very comfortable and worked perfectly on a Spiritus 34a with LBE expansion. Much better than any harness I’ve used. Very happy with Carcajou products and will definitely buy more soon!

Black

Love it

Love it.

Close fitting, tons of adjustment. Not much more you could ask for

Multicam / Frayed

From France : Envoi rapide

From France :
Envoi rapide.
Chapeau d'excellente qualité.