Refund / Exchange Policy l Carcajou Tactical

Thank you for shopping at Carcajou Tactical! We want to make sure you are completely satisfied with your purchase. Please read our policy below regarding returns:

For questions about Warranty. Please visit this page : Warranty Policy

Return Policy:

You have 15 days from the date of receipt of your order to return an item for a refund or exchange. If more than 15 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.

Eligibility for Return:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items:

Gift cards are non-returnable.

Proof of Purchase:

To complete your return, we require a receipt or proof of purchase.

Restocking Fee:

Product returns including the original, sealed packaging can be returned subject to a 10% restocking fee. Product returns with opened or damaged original packaging can be returned subject to a 20% restocking fee

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds Rejection and Shipping Costs:

If your refund request is rejected due to the item not meeting our return criteria, you will receive an invoice for the shipping costs incurred to return the item to you. This invoice must be settled within 7 days of issuance.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@carcajoutactical.com.

Clearance Items:

Only regular priced items may be refunded; unfortunately, clearance items cannot be refunded.

Exchanges:

We offer exchanges for items that are defective, damaged upon receipt, or for a different size if available. If you need to exchange your item, please send us an email at sales@carcajoutactical.com to initiate the exchange process.

Taxes/Duties:

Carcajou Tactical is not responsible for any taxes, duties, tariffs or other charges imposed by any governmental authority or shipping company in connection with the purchase and sale of products. Such taxes, duties, tariffs or charges shall be the sole responsibility of the buyer.

Shipping Your Return:

To initiate a return, please contact us at sales@carcajoutactical.com to obtain an RMA (Return Merchandise Authorization) number. You will need this RMA number before shipping your return.

Please mail your return to:

Carcajou Tactical
467 Chemin Industriel
Gatineau, QC, Canada
J8R 0J9

You are responsible for paying your own shipping costs to return your item, which are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

Depending on your location, the time for your exchanged product to reach you may vary.

If you have any questions about our returns policy, please contact us at sales@carcajoutactical.com.

Ranger Green

Qualités incroyables

Qualités incroyables. Le tout est exactement comme démontré. Le tissus est fait tres solide et les coutures de tres bonne qualités.

Multicam

Light weight and very well constructed

Light weight and very well constructed. Stitching is solid and color is uniform.

Quality piece of kit

I bought this to go along with the Molle Yoke and couldn't be happier. Easy to install and very good quality

Black

comfortable

Great addition to a sleep system

I am always looking for flexibility in gear and this kit is great a nice camouflage over bag in the shoulder seasons a nice light weight bag for the summer. Perfect for sitting while glassing in the chilly early morning.

The buckle is sturdy and easy to attach

The bottle is easy to reinsert and remove even from odd angles. The pouch also compacts well when not in use

The buckle is sturdy and was easy to attach

If this boonie hat is any indication of how well the rest of their gear is made, my wallet is going to hurt. Best boonie i have owned hands down. The detail put into the build shows their experience and attention to detail. Well done!

Ranger Green / 32oz

Great!

Durable Materials And Good Manufacturing!

Perfect TQ pouch.

Fits a tourniquet and my X-shears perfectly!

Green

I really love this brand! It’s not just about the great quality — the shipping is super fast

I really love this brand! It’s not just about the great quality — the shipping is super fast, and everything looks amazing!

Olive

Very well made

Very well made, warm and most importantly LIGHT compared to military issue at least ounces turn to pounds really quickly specially when conducting mountain operations

nice rig

I am a member of the Korean military, specializing in HALO, intelligence/operations, and joint fire support coordination.
For my missions, I need to carry various equipment, notebooks, and reference materials — and this chest rig is truly perfect for that purpose.

Multicam / 16oz / Mocha

Durable, lightweight, high quality

The pouch is great. The smaller Nalgene bottle works great in conjunction with a canteen that I keep on my kit.

It's smaller and doesn't get in the way (I bought the 16oz Option). It is great for loading up with electrolytes or any other type of mixed drink. Keeps it separate from my main water source. it's nice coming across high-quality gear companies that take their time and create a great product. Carcajou Tactical is definitely one of those companies.

I will definitely be a return customer!

Well packaged. Product is awesome. Will order more

Coyote Brown / Molle Yoke w/Shoulder pads / Medium

Fantastic quality!

Fantastic quality. The fit is super comfortable.

Good camouflage and concealment

Good camouflage and concealment, easy to remove.

Coyote Brown

Infanteer with the Canadian Armed Forces Army Reserves

Infanteer with the Canadian Armed Forces Army Reserves. Grabbed two of these frag pouches to tie in with my rig. Great construction, and it has been holding up to the elements well. Fits my headlamp too if I need free space. Def enjoy supporting a Canadian company for getting gear.

Great product

Great product. Fast shipping and quality materials.

Ranger Green / Frayed / Size 1

Havent Used it yet but looks like great quality

Havent Used it yet but looks like great quality and has a great fit

Multicam / 2 Columns

Great quality

Great quality, customer service is great.

Green - 12HRS

Glow

Well packaged and exactly what I ordered

Multicam / 32oz

Great design

Great design, built solid.