Refund / Exchange Policy

Thank you for shopping at Carcajou Tactical! We want to make sure you are completely satisfied with your purchase. Please read our policy below regarding returns:

For questions about Warranty. Please visit this page : Warranty Policy

30-Day Return Policy:

You have 30 days from the date of purchase to return an item for a refund or exchange. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Return:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items:

Gift cards are non-returnable.

Proof of Purchase:

To complete your return, we require a receipt or proof of purchase.

Restocking Fee:

There is a 10% restocking fee on returns when you request a refund to your original payment method. There is no restocking fee if you choose to receive store credit.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds Rejection and Shipping Costs:

If your refund request is rejected due to the item not meeting our return criteria, you will receive an invoice for the shipping costs incurred to return the item to you. This invoice must be settled within 7 days of issuance.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@carcajoutactical.com.

Sale Items:

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges:

We offer exchanges for items that are defective, damaged upon receipt, or for a different size if available. If you need to exchange your item, please send us an email at sales@carcajoutactical.com to initiate the exchange process. 

Taxes/Duties:

Carcajou Tactical is not responsible for any taxes, duties, or other charges imposed by any governmental authority or shipping company in connection with the purchase and sale of products. Such taxes, duties, or charges shall be the sole responsibility of the buyer.

 

Shipping Your Return:

To return your product, please mail it to:

Carcajou Tactical
467 Chemin Industriel
Gatineau, QC, Canada
J8R 0J9

Please note, you will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any questions about our returns policy, please contact us at info@carcajoutactical.com.

Based on 120 reviews
84%
(101)
7%
(8)
3%
(4)
2%
(2)
4%
(5)
B
Boonie Hat
Black Caddilacs
Best hat ever

Quality and style . This hat is the bees knees and responds to my every need while out in the boonies !

O
Recon Boonie Hat
Oravetz@protonmail.com
If only

I'm old enough to have enjoyed the OD's as an Infantry Scout (not f'n Cav!). I WISH my old Boonie was as comfortable and straight up as cool as this one. I'm just an old dude who got a piece of nostalgic awesomeness; but I can for sure say, this boonies is as functional as it is comfortable, well made, and simply cool.

e
Shipping insurance
elias callaerts
Fantastic product and great customer service

The quality of the products continues to amaze me. They provide good materials packaged properly without unnecessary waste. The products arrive quick and with no issues. Easily trackable through the confirmation email.

J
Sustainment Pouch 9x7
Jean Bernard Charron
Top tier

Best pouch I own, couldn’t have done better if I designed it myself for my needs.
Bravo

k
Shipping insurance
kevin barnett

I love my Carcajou products.

C9 pouch

Great pouch, very well made, sturdy, adaptable, everything you'd want as a gunner or as snack fiend.

D
Shipping insurance
Douglas Smith
Great Camo!

I shopped around before this purchase. Am glad that I did! The camo is high quality and well designed, in particular the perforations.

R
Sniper Boonie Hat
Rick Bannon
SOLID BOONIE!

A really solid boonie...breathes well with its ventilated construction, can easily apply the local foliage to this hat to help break your silhouette even more and the quality of the build is solid as well.

J
Ghillie Wrap 3D
John Van Meter
Excellent

This worked perfectly for wrapping my tripod legs and rifle. Looks great and breaks up the outline.

J
Six Pack Rig
Josh R.
Almost perfect

I absolutely love this rig, I use mine as a placard. The side molle slots are excellent for my use case of holding a tourniquet pouch. I wish the flaps were removable so I can use aftermarket flaps, besides that, this placard is excellent and I would definitely recommend this to anyone looking for a modular 2x3 placard or rig.

Would of been great if I actually received the product

We sincerely apologize for the inconvenience and frustration caused by the non-receipt of your product. This is certainly not the experience we strive to provide our customers. Since you have opted for shipping insurance, we have promptly sent a replacement product. Thank you for your patience and understanding.

Expensive but good fabric

Awesome product

Bangin boonie. What else can you say. Cheers guys! 🤙

A little challenging to get set up but well worth the $$$!! I love mine

Came neatly bundled and as advertised

Well built hat and very light weight . Made with lightweight mesh material mesh on top.Makes it great for florida swamp weather.

Extremely well made webbing gear. High attention to smallest of details . Top tier military equipment.

Definitely a GreaT Boonie. Mesh top for hot weather, great fit and quality. Shipping was great, arrived quickly.

It’s an awesome boonie hat

Well made!!

Great for SAW pork chops.

Sweet boonie. Well made and fits perfectly. The webbing makes for simple on the fly camoflaging. Could use vent holes, but they are a Canadian company, not really designed to be worn in the sub tropical South Carolina climate. But a great cover, would definitely recommend.

H
Boonie Hat
Harrison

Great fit

Super great quality, glad to support a great Canadian company!