Privacy Policy
Privacy Policy
Effective Date: July 24, 2026
1. Introduction
Carcajou Tactical ("Carcajou Tactical", "we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, create an account, purchase products, subscribe to our communications, or otherwise interact with us.
This Privacy Policy applies to all information collected through our website, online store, customer service, marketing activities, and any other services we provide.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Business Information
Carcajou Tactical
467 Chemin Industriel
Gatineau, Québec J8R 0J9
Canada
Phone: 819-328-6222
Email: sales@carcajoutactical.com
Website: https://carcajoutactical.com
3. Privacy Officer
In accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25), the Owner of Carcajou Tactical has been designated as the person responsible for the protection of personal information (Privacy Officer).
Questions regarding this Privacy Policy or requests concerning your personal information may be directed to:
Privacy Officer
Carcajou Tactical
4. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information.
Information You Provide
When you place an order, create an account, subscribe to our newsletter, request a quote, or contact us, we may collect:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Company or agency name (where applicable)
- Order history
- Purchase information
- Customer support communications
- Product reviews or other information you voluntarily submit
Payment Information
Payments are securely processed through third-party payment providers.
Carcajou Tactical does not store your complete credit card number or payment credentials on our servers.
Payment processors may collect:
- Payment card information
- Billing information
- Payment verification information
Their use of your information is governed by their own privacy policies.
5. Information Automatically Collected
When you visit our website, certain information is collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- General geographic location
- Shopping activity
- Cart activity
- Website interactions
This information helps us improve our website, analyze performance, detect fraud, and provide a better shopping experience.
6. How We Use Your Personal Information
We use your personal information only for legitimate business purposes, including to:
- Process and fulfill your orders.
- Process payments securely.
- Arrange shipping and delivery.
- Communicate regarding orders, returns, exchanges, warranties, and customer support.
- Create and manage your customer account.
- Respond to inquiries and requests.
- Improve our products, website, and customer experience.
- Detect and prevent fraud or unauthorized transactions.
- Comply with applicable legal and regulatory obligations.
- Send marketing communications where you have provided your consent or where otherwise permitted by law.
We do not sell your personal information.
7. Cookies & Similar Technologies
Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, personalize content, and support advertising efforts.
Cookies may collect information such as:
- Browser type
- Device information
- IP address
- Pages viewed
- Products viewed
- Shopping cart activity
- Session information
- Website preferences
Cookies help us:
- Remember your shopping cart.
- Maintain your login session.
- Improve website performance.
- Measure website traffic.
- Analyze customer behavior.
- Provide relevant advertising.
Most web browsers allow you to disable or manage cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
8. Google Analytics
We use Google Analytics 4 (GA4) to understand how visitors interact with our website.
Google Analytics may collect information including:
- Pages visited
- Time spent on pages
- Device type
- Browser type
- Approximate geographic location
- Referring websites
- Website interactions
This information is aggregated and helps us improve our products, services, and website performance.
Google may process this information on servers located outside Canada.
For more information, please consult Google's Privacy Policy:
https://policies.google.com/privacy
9. Meta (Facebook & Instagram) Pixel
Our website uses the Meta Pixel to measure advertising performance and deliver more relevant advertisements on Facebook and Instagram.
The Meta Pixel may collect information such as:
- Pages viewed
- Products viewed
- Purchases
- Cart activity
- Device identifiers
- Browser information
This information allows us to:
- Measure advertising effectiveness.
- Better understand customer interests.
- Show more relevant advertisements.
- Build advertising audiences.
Meta processes this information in accordance with its own Privacy Policy.
More information:
https://www.facebook.com/privacy/policy
10. Email Marketing (Klaviyo)
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may use Klaviyo to send promotional emails and product updates.
Information processed through Klaviyo may include:
- Name
- Email address
- Purchase history
- Shopping activity
- Website browsing activity
- Email engagement (opens and clicks)
This information helps us provide more relevant communications and improve your customer experience.
You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in every marketing email or by contacting us directly.
Transactional emails relating to your purchases, account, or customer service are not affected by your marketing preferences.
11. Shopify
Our online store is hosted by Shopify Inc.
Shopify provides the e-commerce platform that allows us to sell our products and services.
Shopify may process personal information necessary to:
- Process orders
- Process payments
- Prevent fraud
- Manage customer accounts
- Operate our online store
Your information is processed in accordance with Shopify's Privacy Policy.
For more information:
https://www.shopify.com/legal/privacy
12. Sharing Your Information
We may share personal information only when necessary to operate our business.
Recipients may include:
- Shopify
- Payment processors
- Shipping carriers
- Fraud prevention providers
- Marketing service providers (such as Klaviyo)
- Analytics providers (such as Google Analytics)
- Advertising platforms (such as Meta)
- Professional advisors
- Government authorities where required by law
We require our service providers to protect your personal information and use it only for the services they provide on our behalf.
We do not sell your personal information to third parties.
13. International Data Transfers
Some of our trusted service providers, including Shopify, Google, Meta, Klaviyo, payment processors, and shipping partners, may process or store personal information outside of Canada.
As a result, your personal information may be subject to the laws of the jurisdictions where it is processed, including lawful access by foreign authorities where permitted by applicable law.
We take reasonable steps to ensure that any third parties handling your personal information maintain appropriate safeguards consistent with applicable privacy legislation.
14. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy;
- Complete purchases and provide customer support;
- Maintain business and accounting records;
- Comply with legal, tax, regulatory, and contractual obligations;
- Resolve disputes and enforce our agreements.
When personal information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with our internal retention practices and applicable laws.
15. Security of Your Information
Protecting your personal information is important to us.
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
These safeguards include, where appropriate:
- Secure Socket Layer (SSL/TLS) encryption;
- Restricted access to personal information;
- Password-protected systems and accounts;
- Secure payment processing through trusted third-party providers;
- Ongoing monitoring for fraudulent or suspicious activity.
While we strive to use commercially reasonable security measures, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
16. Your Privacy Rights
Depending on your province of residence and applicable law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector (Law 25), you may have the right to:
- Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Withdraw your consent where processing is based on consent (subject to legal or contractual restrictions);
- Request deletion of personal information where permitted by law;
- Request information about how your personal information is used;
- Request information about third parties with whom your information has been shared, where applicable;
- File a complaint regarding our handling of your personal information.
To exercise any of these rights, please contact our Privacy Officer using the contact information below.
We may request additional information to verify your identity before responding to your request.
17. Children's Privacy
Our website and services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected without appropriate parental consent, we will take reasonable steps to delete it promptly.
If you believe that a child has provided us with personal information, please contact us immediately.
18. Automated Decision-Making & Personalized Advertising
We may use automated technologies to help improve your experience on our website, including:
- Product recommendations;
- Personalized marketing communications;
- Shopping cart reminders;
- Audience segmentation for advertising campaigns;
- Website performance analysis.
These tools help us better understand customer interests and provide more relevant products and content.
We do not make decisions that produce legal or similarly significant effects solely through automated processing.
You may opt out of certain personalized advertising by adjusting your browser settings, managing your cookie preferences, or using the privacy settings available through Google, Meta, and other advertising providers.
19. Third-Party Websites
Our website may contain links to third-party websites, products, or services.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.
When changes are made, we will update the Effective Date at the top of this page.
Material changes may also be communicated through our website or by other appropriate means where required by law.
Your continued use of our website following any updates constitutes your acceptance of the revised Privacy Policy.
21. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise your privacy rights, please contact:
Privacy Officer
Carcajou Tactical
467 Chemin Industriel
Gatineau, Québec J8R 0J9
Canada
Phone: 819-328-6222
Email: sales@carcajoutactical.com
Website: https://carcajoutactical.com
Last Updated: July 24, 2026