Shipping policy

Shipping & Insurance Policy

Effective Date: June 3, 2026

Thank you for shopping with Carcajou Tactical. Please review the information below regarding processing times, shipping timelines, insurance options, and responsibilities.

Order Processing & Shipping Times

Standard Processing Times

Regular Processing:
1–3 business days

During Sales, Promotions, and Holidays:
2–5 business days

Estimated Shipping Times

Canada

  • 3–5 business days (varies by carrier and service selected)

Contiguous United States

  • USPS Ground: 3–8 business days
  • USPS Priority: 2–4 business days
  • FedEx 2Day: 2 business days

International Destinations

  • Typically 6–14 business days, depending on destination, customs clearance, and carrier service selected.

Please note that all delivery timelines are estimates and are not guaranteed.

Free Shipping Eligibility

Free shipping is available for:

  • Orders shipped within Canada with a subtotal of $150 CAD or more
  • Orders shipped to the contiguous United States with a subtotal of $150 USD or more via eligible shipping methods

Free shipping is not available for:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. territories
  • International destinations outside Canada and the contiguous United States

Additional Shipping Information

  • Shipping rates for orders not eligible for free shipping are automatically calculated at checkout.
  • Available shipping methods and carriers may vary by destination.
  • Orders may be fulfilled from either our Canadian or U.S. warehouse depending on inventory availability, destination, and operational requirements.
  • In-store pickup is available on business days only.
  • Delays caused by carriers, customs authorities, weather conditions, labor disruptions, or other circumstances beyond our control may impact delivery times.

Shipping Insurance Policy

To provide clarity and transparency, Carcajou Tactical offers optional shipping insurance on eligible orders.

Shipping Insurance Option

Customers may choose to decline shipping insurance at checkout.

If shipping insurance is declined, the buyer assumes full responsibility for all risks associated with the shipment, including but not limited to:

  • Theft during transit
  • Damage during transit
  • Loss of shipment

Claims for Lost Shipments (Insured Orders Only)

In the event of a lost package, a claim must be initiated with the shipping carrier to confirm the loss. This process requires an investigation by the carrier and may take several weeks to complete.

Carcajou Tactical must wait for official confirmation from the carrier before proceeding with a replacement shipment. Reshipments cannot be issued until the investigation is completed and the package has been officially declared lost by the carrier.

Seller Responsibility

If the buyer opts out of shipping insurance:

  • Carcajou Tactical is not responsible for lost, stolen, or damaged packages.
  • No replacement, refund, or compensation will be issued for uninsured shipments.
  • Responsibility and risk transfer to the buyer once the shipment has been accepted by the carrier.

Recommendation

While shipping insurance is optional, we strongly recommend purchasing coverage to protect your order against loss, theft, or damage during transit.

Claims & Disputes

If an issue arises and shipping insurance was declined:

  • Carcajou Tactical is not obligated to provide reimbursement, replacement, or compensation.
  • The buyer acknowledges and accepts these terms at the time of checkout.

Taxes, Duties & Tariffs

Carcajou Tactical is not responsible for:

  • Import duties
  • Customs brokerage fees
  • Tariffs
  • VAT, GST, HST, or other taxes imposed by governmental authorities

All such charges are the sole responsibility of the buyer and must be paid upon importation where applicable.

Policy Revisions

Carcajou Tactical reserves the right to revise this policy at any time to ensure clarity and alignment with business practices. Any updates become effective immediately upon publication on our website.

Contact Information

For questions regarding shipping, insurance, or your order:

Email: sales@carcajoutactical.com